Frequently Asked Questions
Are neon signs safe?
Yes, neon signs are safe when installed and used correctly. Our signs are built with high-quality materials and include transformers to regulate the voltage. All of our signs meet international safety standards.
How long do neon signs last?
A well-maintained neon sign can last for 8 to 15 years. The lifespan depends on factors like usage, location, and care. LEDs can last even longer, making them an eco-friendly and cost-effective alternative to traditional neon.
What warranty is on the signs?
We offer a 2-year warranty on all of our neon signs, covering defects in materials and workmanship. If your sign stops working within the warranty period, we’ll repair or replace it free of charge.
What is the return policy on the signs?
Due to the custom nature of neon signs, we do not accept returns or exchanges on custom orders. However, if your sign arrives damaged or defective, please contact us immediately, and we’ll work with you to resolve the issue.
Do you offer repairs for neon signs?
Yes, we offer repair services for our signs. If your sign is damaged or needs maintenance, contact our support team, and we’ll provide repair options.
How do I install my neon sign?
Each neon sign comes with pre-drilled holes for easy mounting. We also provide the necessary hardware for installation. They are easy to hang and come with a socket plug. If you’re not comfortable installing the sign yourself, we recommend hiring a professional.
Can I use a neon sign outdoors?
We offer both indoor and outdoor neon signs. Outdoor signs are made with weather-resistant materials to withstand the elements. When placing your order, specify that you need the sign for outdoor use.